Receptionist job description

A job description for a dental receptionist in the administrative department who reports to the office manager and dentist. It covers first impressions, with a phone greeting script and check-in expectations, transferring calls and messages, and keeping demographics, medical history, insurance, and signed documents current at every visit. It also lists what to send when transferring records to another location and how to look ahead on the schedule for missing information.

Use it when writing a job posting, interviewing for the front desk, or onboarding a new hire. Office managers can also review it with current receptionists during evaluations so expectations match what the role does day to day.