01
Why "I Thought She Was Doing It" Happens
Front desk breakdowns are rarely random.
Free Guide
Who Does What: The Front Desk Duty Roster
Opening, Midday, and Closing Checklists That Eliminate Confusion and Build Accountability
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ Why "I Thought She Was Doing It" Happens
- ✓ Assigning Ownership by Role
- ✓ The Opening Checklist
- ✓ The Midday Checklist
Inside the guide
What you'll get from this guide
Opening, Midday, and Closing Checklists That Eliminate Confusion and Build Accountability
02
Assigning Ownership by Role
Before building your checklists, you need to clearly define the front office roles in your practice.
03
The Opening Checklist
The opening routine sets the tone for everything that follows. A well-executed opening means the team walks into patient care already informed, prepared, and aligned.
04
The Midday Checklist
Midday is the pivot point of your workday — and one of the most underutilized opportunities in dental office management.
05
The Closing Checklist
The closing routine is your practice's final quality check of the day.
06
Scheduling Coordinator Responsibilities
The scheduling coordinator owns the flow of the practice.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers put the ideas in this guide to work in their own practice, one small change at a time.
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