Inside the guide
What you'll be able to do.
- Find out why the patient didn't schedule, with eight reasons to record at the desk.
- Agree on the next step, the owner and the follow-up date before the patient leaves.
- Match the follow-up to the reason, and know who usually owns it.
- Use call openers and an example script that pick up from what the patient told you.
- Print the Treatment Follow-Up Tracker and set your own 7/14/30-day follow-up cadence.
- Run a weekly review, and close a follow-up respectfully when it's time.
See inside
A few pages from the guide.
Your team
Who it's for.
Office managers who own unscheduled treatment follow-up.
Treatment coordinators and front desk staff who make the follow-up calls.
Practices with a long list of patients who left without scheduling.
Who wrote it
Kyle Summerford
Kyle started at the front desk and became a dental office manager. He has 25+ years in dental practice management. He founded the Dental Office Managers Alliance (DOMA), a community of 26,700+ dental office managers.
FAQ
Questions.
Is the guide free?
Yes. It's a free PDF and you don't pay anything.
How do I get it?
Fill in the form. The download page opens right away with the PDF, and we email you the link so you can find it later.
Will you email me after that?
You'll get a few emails from DOMA with more tools for office managers. You can unsubscribe from any of them.
Who is DOMA?
The Dental Office Managers Alliance. Kyle Summerford founded it, and 26,700+ dental office managers are part of the community.
Get it before the next patient leaves without scheduling.
It's free and runs 16 pages. The PDF opens right after the form.
Send me the guide