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Production vs. collections
Understand the difference between dentistry performed and money actually received, so financial conversations start with the right numbers.
Free revenue cycle guide
Production vs. Collection: The Gap That's Costing You
How Dental Office Managers Can Understand the Difference, Close the Gap, and Help Every Team Member Protect Practice Revenue
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ Understand why production and collections do not always match
- ✓ Find where revenue is leaking across the patient journey
- ✓ Clarify how scheduling, treatment, insurance, and front desk roles affect cash flow
- ✓ Build stronger accountability around the entire revenue cycle
Inside the guide
Close the gap between work performed and money collected
A productive practice can still have weak cash flow if the systems behind collections are inconsistent. This guide breaks down where the production-to-collection gap begins, what each team role influences, and how to protect revenue from scheduling through final payment.
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Why the numbers don't always match
Learn how insurance timing, patient A/R, contractual adjustments, payment arrangements, claim issues, and recently completed care create normal or concerning gaps.
03
Why busy practices still struggle with cash flow
See how uncollected patient portions, weak insurance follow-up, growing accounts receivable, and uncontrolled adjustments can hide behind a packed schedule.
04
Where the revenue leak begins
Map the full revenue cycle from scheduling and verification through financial presentation, checkout, claim submission, and payment resolution.
05
How scheduling affects production
Protect high-production blocks, recover cancellations, monitor provider downtime, and build schedules around production goals instead of simply filling time.
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How the team protects collections
Clarify how treatment coordinators, insurance coordinators, front desk teams, and managers influence case acceptance, patient responsibility, follow-up, and cash flow.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers understand where the production-to-collection gap actually comes from, identify weak points in the revenue cycle, and build clearer accountability around the systems that protect practice revenue.
Production creates the opportunity. Collections protect the result.
Complete the form to receive the free guide and start identifying where revenue is getting delayed, lost, or left without clear ownership.