01
Understand the real cost of turnover
See how recruiting, training, schedule gaps, missed calls, insurance errors, lower morale, and management time make front desk turnover a business issue, not just an HR issue.
Free front desk hiring guide
Hiring Front Desk That Stays
How to Hire the Right People, Spot Red Flags Early, and Build an Onboarding Process That Improves Retention
- ✓ Attract stronger candidates with clearer job descriptions
- ✓ Ask interview questions that reveal real behavior
- ✓ Spot hiring red flags before they become team problems
- ✓ Build a 30-day onboarding process that supports retention
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Inside the guide
Build a front desk hiring process designed to last
Hiring should not be about filling an empty chair as quickly as possible. This guide shows how to attract better-fit candidates, interview with more intention, recognize warning signs, and give new hires the structure they need to succeed.
02
Know what great candidates have in common
Look beyond dental experience and evaluate reliability, communication, organization, accountability, emotional intelligence, curiosity, and a genuine service mindset.
03
Write better job descriptions
Set clear expectations around the role, responsibilities, schedule, practice culture, and growth so the job description begins filtering candidates before the interview.
04
Interview for real behavior
Use behavioral and situational questions to reveal how candidates handle upset patients, mistakes, competing priorities, feedback, service, growth, and workplace relationships.
05
Spot red flags and evaluate fit
Watch for patterns such as blame, weak accountability, poor communication, lack of curiosity, unexplained short tenures, disrespect, and poor preparation while evaluating alignment with your practice's working values.
06
Onboard, retain, and measure
Use the first-30-days framework, Front Desk Onboarding Checklist, retention strategies, and 1-to-5 Hiring Scorecard to create a more consistent process from offer to long-term performance.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, hiring, team management, financial performance, and daily operations through practical systems.
This guide was created to help dental practices move away from reactive hiring and build a more intentional process for finding, onboarding, and retaining front desk employees who can become long-term contributors to the team.
Don't hire just to fill the chair. Hire to build your team.
Complete the form to receive the free guide and start building a more deliberate hiring and onboarding process for your front desk.