01
Why Cross-Training Matters
Cross-training is one of the most practical investments a dental practice can make.
Free guide
Cross-Training Without Chaos
How Dental Office Managers Can Build Backup Coverage So One Call-Out Doesn't Wreck the Day
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ Why Cross-Training Matters
- ✓ The Hidden Risk of Single-Person Knowledge
- ✓ What Should Be Cross-Trained
- ✓ What Should Not Be Cross-Trained Casually
Inside the guide
What you'll get from this guide
How Dental Office Managers Can Build Backup Coverage So One Call-Out Doesn't Wreck the Day
02
The Hidden Risk of Single-Person Knowledge
Think about your current team and be honest with yourself. Who is the only person who knows how to run payroll?
03
What Should Be Cross-Trained
The starting point for any cross-training program is the list of essential daily operations — the tasks that, if left undone, would disrupt patient care, cash flow, or…
04
What Should Not Be Cross-Trained Casually
Cross-training has clear and important limits.
05
Build a Backup Coverage Map
The backup coverage map is the foundation of your entire cross-training system.
06
Create Role-Based Training Checklists
One of the most common cross-training mistakes in dental offices is telling a team member to "watch Jennifer and learn what she does." That is not a training plan.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers put the ideas in this guide to work in their own practice, one small change at a time.
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