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Training Isn't Always the Answer
Inconsistent execution, unclear expectations, broken workflow, no follow-up.
Free Guide
They've Been Trained. So Why Isn't It Working?
How Dental Office Managers Can Know When to Train, When to Coach, and How to Turn Skills Into Consistent Performance
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ Training Isn't Always the Answer
- ✓ Training vs. Coaching: Know the Difference
- ✓ Before You Retrain, Diagnose the Problem
- ✓ Is It Really a Knowledge or Skill Gap?
Inside the guide
What you'll get from this guide
How Dental Office Managers Can Know When to Train, When to Coach, and How to Turn Skills Into Consistent Performance
02
Training vs. Coaching: Know the Difference
03
Before You Retrain, Diagnose the Problem
Diagnose first. Ask why, not just what. Then match the solution.
04
Is It Really a Knowledge or Skill Gap?
Can they demonstrate the skill correctly? Or can they demonstrate it but don't do it consistently?
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Are Expectations Clear?
Sometimes employees know perfectly well how to perform a task, but they don't understand exactly what management expects.
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Does the Employee Know What Success Looks Like?
Employees cannot consistently hit a target they cannot see.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers put the ideas in this guide to work in their own practice, one small change at a time.
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Complete the form to receive the free guide and start putting it to work in your practice.