01
Busy Doesn't Always Mean Productive
Busy is a feeling. Productive is something we can measure. This guide isn't about cutting staff. It isn't about squeezing more work out of already overwhelmed people.
Free Guide
The Front Desk Is Busy. But Is It Productive?
How Dental Office Managers Can Find Where the Time Goes, Reduce Workflow Friction, and Create More Capacity for Work That Matters
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ Busy Doesn't Always Mean Productive
- ✓ Where Does the Front Desk Day Actually Go?
- ✓ The Hidden Cost of Constant Interruptions
- ✓ Task-Switching Is Work Too
Inside the guide
What you'll get from this guide
How Dental Office Managers Can Find Where the Time Goes, Reduce Workflow Friction, and Create More Capacity for Work That Matters
02
Where Does the Front Desk Day Actually Go?
Ask your front-office team: "What takes most of your time?"
03
The Hidden Cost of Constant Interruptions
Nobody knows who owns a task, every question goes to the same person, and routine questions reach the manager.
04
Task-Switching Is Work Too
05
Find the Duplicate Work
Shadow spreadsheets, notes in multiple places, and documentation copied into two systems.
06
Phone Calls: Necessary or Avoidable?
Common reasons patients call, and which calls can be reduced.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers put the ideas in this guide to work in their own practice, one small change at a time.
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