Inside the guide
What you'll be able to do.
- Find out whether money is the real barrier, with two questions to ask before you offer anything.
- Check what your practice can actually offer when a patient can't pay the full estimate today.
- Build a Financial Options Toolbox: insurance, in-house membership plans, third-party financing, phased treatment and payment policies.
- Explain insurance benefits and financing accurately, without promising coverage or approval.
- Send phasing questions to the doctor instead of deciding at the front desk what can wait.
- Run the five-question team exercise and follow the 30-day improvement plan.
See inside
A few pages from the guide.
Your team
Who it's for.
Office managers who hear "I can't afford it" at the front desk.
Treatment coordinators who explain estimates, insurance and financing.
Practices where team members give patients different answers about payment options.
Who wrote it
Kyle Summerford
Kyle started at the front desk and became a dental office manager. He has 25+ years in dental practice management. He founded the Dental Office Managers Alliance (DOMA), a community of 26,700+ dental office managers.
FAQ
Questions.
Is the guide free?
Yes. It's a free PDF and you don't pay anything.
How do I get it?
Fill in the form. The download page opens right away with the PDF, and we email you the link so you can find it later.
Will you email me after that?
You'll get a few emails from DOMA with more tools for office managers. You can unsubscribe from any of them.
Who is DOMA?
The Dental Office Managers Alliance. Kyle Summerford founded it, and 26,700+ dental office managers are part of the community.
Get it before the next patient says "I can't afford it."
It's free and runs 18 pages. The PDF opens right after the form.
Send me the guide