01
The Best Treatment Conversations Start Before the Presentation
Better case acceptance begins before the treatment presentation.
Free Guide
Before You Present, Understand the Patient
Better Questions. Better Conversations. Better Case Acceptance.
By Kyle Summerford, 25+ years in dental practice management. Shared with the DOMA community of 26,700+ dental office managers.
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- ✓ The Best Treatment Conversations Start Before the Presentation
- ✓ Stop Assuming It's Always About Money
- ✓ Every Patient Has a Different Reason for Saying Yes
- ✓ Listen Before You Explain
Inside the guide
What you'll get from this guide
Better Questions. Better Conversations. Better Case Acceptance.
02
Stop Assuming It's Always About Money
Before offering a solution, discover the concern.
03
Every Patient Has a Different Reason for Saying Yes
Preserving natural teeth, fitting into their life, relief from discomfort, confidence and appearance, preventing future problems.
04
Listen Before You Explain
Ask a question and allow time for a complete answer. Listen without interrupting. Acknowledge concerns first.
05
Discover What Matters Most to the Patient
06
The Five Common Barriers to Treatment
When patients hesitate, the reason often falls into one or more recognizable categories.
Meet Kyle Summerford
Kyle has spent more than 25 years in dentistry. He started at the front desk, worked his way up to dental office manager, and became one of the most recognized voices in dental practice management.
As the founder of the Dental Office Managers Alliance, Kyle is focused on helping dental office managers strengthen leadership, systems, communication, team management, and daily operations through practical tools built around the realities of dental practice management.
This guide was created to help managers put the ideas in this guide to work in their own practice, one small change at a time.
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Complete the form to receive the free guide and start putting it to work in your practice.